1. Can I return a Product?

Due to the nature of the Product, you cannot cancel the order once the order has been accepted by Zuellig. The only exception to this is for faulty sensors/reader(s).

In the unlikely event that either a sensor or the reader develops a fault prior to the expiry date in case of a sensor or the expiry of the warranty period in case of a reader from the date of delivery (other than due to normal wear and tear, failure to follow instructions, use outside of indication, or misuse) or is damaged while it is being delivered, Abbott will replace the sensor or reader. Please refer to the terms of warranty applicable for the sensor/reader. Please contact the Abbott Customer Service at 852-5808 4196, who will be able to advise you. If you return the reader, please ensure that you erase any personal information that is stored on the reader completely before sending the reader back.

2. The product I received is damaged or wrong, can I return it?

​​Yes, if you receive a damaged Product, please contact Zuellig’s Customer Service at 852-2856 0062 to request for a replacement.

3. There is an error in the invoice I have received, what can I do?

Please contact Zuellig at 852-2856 0062 within 24 hours upon delivery if you find any error in the invoice.